Frequently Asked Questions
How do you get paid?
We invoice you after closing and you can pay by check or Venmo. If you prefer and your brokerage allows, we can have the fee added to the HUD and get paid at closing.
How will you keep me in the loop?
Before we start working together, we’ll discuss your preferred communication style. We send out weekly update emails to keep you informed about your file’s progress and any outstanding items that need attention.
What are your working hours?
Our office hours are Monday-Friday from 9:00 AM to 5:00 PM and Saturdays from 9:00 AM to 12:00 PM. If you reach out during these times, you can expect a prompt response. If you contact us after hours, we’ll get back to you on the next business day. We also understand that real estate doesn’t always stick to a 9-to-5 schedule, so for truly urgent matters—like a repair addendum that needs signatures before an inspection period closes—we do our best to accommodate.
What if my deal doesn’t close?
Your success is our priority, which is why we don’t get paid until you do. If a deal falls through, you won’t owe us anything for the work we’ve done. We’ll even handle the release and cancellation process for you—securing signatures and submitting everything needed to request the return of escrow.